All automations
01
Smart Ticket Router
Route every support ticket to the right agent, automatically.
$149/mo
Start this automationHow it works
Smart Ticket Router ingests tickets from your helpdesk the moment they arrive, reads each one with a language model, and routes it to the right agent or queue using your rules plus its similarity to tickets it has already seen. Tickets that fall outside your scope get an automatic reply, so your team never has to touch them.
It tracks SLA deadlines, escalates tickets that are ageing, removes duplicates, and sends a daily digest of what moved. Every correction an agent makes is remembered, so routing gets sharper over time.
Works with
- Zendesk
- Freshdesk
- Intercom
- HelpScout
- Slack
What it does
- Classifies and prioritizes each ticket with a language model
- Routes by your rules, corrected by similarity to past tickets
- Auto-responds to tickets outside your scope
- Tracks SLA deadlines and escalates ageing tickets
- Removes duplicate tickets automatically
- Sends a daily digest with per-agent stats
Pricing
$149/mo
$1,299/yr
Included usage, per month
- Included1,000 tickets
- +$49/mo3,000 tickets
- +$149/mo8,000 tickets
Need more? Custom volume above the top tier — contact support@artifically.com.